Return/Refund/Cancellation

About solid wood furniture

Since all furniture is cutom made to order, we do not offer returns or refunds on furniture. If you would like to cancel an order please email us with your order number and if we have not started on your custom piece we will offer a full refund.

Solid wood is a natural material with unique grain patterns, knots and character in every piece.  All types of solid wood exhibit natural variations in tone, color and grain. Certain woods, cherry in particular, will normally darken over time while walnut tends to lighten in color slightly over time. While each variety of wood tends to have grain patterns unique to that variety, differences do occur, making each piece of completed furniture a truly eye-pleasing one-of-a-kind. Therefore, we do not accept returns based on these natural differences. Red Canoe Furniture LLC makes no representation or guarantee that any product will appear exactly the same.

About file downloads

All sales are final and downloaded products are non-refundable. This includes all instructions and template orders.

If you would like to cancel or return a finished product please email us with your order number.